• 25 Jan, 2024
  • Travel tips
  • Touraza

How do I cancel my Air Asia flight? 

If you would like to know; How to cancel Air Asia flight; the best mode would be the online mode, the details of which are stated here for you to understand and initiate the process:

  • Skim over the Air Asia’s official website. 
  • Search through to find the Flight Status icon at the top end. 
  • Click on it to get directed to the subsequent page with the airline. 
  • From all the choices provided, choose the My Booking icon.
  • Enter the credentials asked to retrieve the booking made.
  • Scroll to find Cancel My Flight and click on it. 
  • Proceed further, make payment, if any, and submit. 
  • A mail of confirmation for cancellation will be shared.

How to contact Air Asia for Flight cancellation? 

The major modes through which you can connect with the team to cancel the flight are:
Via call:
You can call the airline's customer support team at +61238138388, where you need to specify the reason for the cancellation, after which the team will initiate the process as needed. 
Using an email:
An email can be dropped at aai_dpo@airasia.com to commence the cancellation process as per the circumstance that has arisen for you. The team will check through all the details and accordingly initiate the same. 

What is the cancellation policy of Air Asia? 

You need to adhere to the Air Asia flight cancellation policy if you want a trouble-free cancellation and subsequent refund from the airline. Thus, the pointers formulated under the cancellation policy with the airline are:

  1. The airline allows you to make a free cancellation at no additional cost charged within 24 hours of making the reservation with the airline. 
  2. Under delays and cancellations due to the airline's fault, you can cancel with the airline if no prior notification was given. 
  3. The airline's customer support team treats severe medical conditions or emergencies and death in the family as valid reasons to make the cancellation. 

How to request a refund from Air Asia? 

Under the condition that you have initiated the Air Asia flight cancellation 24 hours or due to other circumstances, the refund can be initiated quite easily. For the same, you would need to submit the claim through the Chat With Bo option that has been provided. There, you would be required to select the reason the refund is being initiated and proceed as per the instructions. The team will then help finalize the refund to be credited to your account. 

How much it will take to get my money back from Air Asia? 

The total time taken to get back the refund depends on your chosen payment mode. In the case of online mode, the refund would be credited back within 7 to 10 business days through credit or debit card. The refund will be credited within 25 to 30 business days if the reservation was made through cash or cheque.  

How late can I cancel Air Asia booking? 

You can initiate the cancellation against the Air Asia booking until 4 hours before the flight's scheduled departure. Under the same, you would only be able to receive 10 % of the total refund with the airline. Also, the airline can levy the Air Asia flight cancellation fees, the total amount of which depends on the destination chosen, the total distance covered, and the fare class in which the booking was made.
Take Away: Now, you can comprehend all the cancellation and refund process details with Air Asia. If you have any additional doubts you have, visit the official website to get additional details as required.